Cloud Solution d.o.o. joined the Association of Business Service Leaders in Bosnia and Herzegovina as a member.

Cloud Solution, together with its sister company from Serbia Pro Support Service Novi Sad, is the first and largest virtual customer center in the Balkans. They provide customer operations, document management, project management services and they currently employ over 80 agents throughout BiH and Serbia.

They currently provide customer support for the following German companies:

• Axel Springer – Largest Publishing Company;
• Funke Medien – a major publishing company;
• Christ – the famous jeweler;
• Mister Spex – Europe’s largest online optician;
• Lampenwelt – Europe’s largest online luminaire store;
• Oceans Apart – a promising start up in the online commerce industry;
• Melodie Express – classic homeshopping channel

GoCloud.group is the largest German-speaking virtual customer center in Southeastern Europe with a focus on customer care and inbound telephony. They have many years of experience in the areas of general inbound telephony, chat support, e-mail and ticket processing, order acceptance, provision of information, complaint management and tech support.

The company was founded in 2015 and since then we have been on the road to success. Our clients include renowned companies in the publishing industry, IT companies, e-commerce and promising start-ups.

Find out more here.