IT company Algotech that provides IT Services and Business Transformation Services joined the Association of Business Service Leaders in Bosnia and Herzegovina as a member.

Algotech BiH, a member of Algotech group headquartered in Belgrade, Serbia, is a reputable provider of contact center and customer experience solutions.

Algotech also provides solutions for a true digital transformation: an e-Forms platform, which enables customers to go paperless, automate business processes, speed up business transactions and enhance customer experience, and an ECM (Enterprise Content Management), i.e. a single enterprise information platform designed to manage customers’ content, processes and cases.

Algotech is a company specialized in designing and implementing the integrated communication systems, based on the world’s most advanced solutions and technologies. The company was established in 1992, the same year Algotech group was, and as Algotech group it successfully operates in Serbia, Hungary, Czech Republic, Slovakia, Poland, Romania, Bosnia and Herzegovina but it’s also present on the markets in Montenegro and Slovenia.
During the last 25 years, Algotech became one of the leading regional system integrators. Cooperation with world’s renowned companies (Avaya, Cisco, Nice, Altitude, Teleopti, Microsoft, eGain, and others) is one of the key factors of company’s business success. Besides the cooperation with aforementioned companies, Algotech has reached the leading role thanks to the exceptional reliability and high quality of the implemented solutions and services provided by the large team of experts, but also thanks to the capability to correctly anticipate market trends.

Today, when the digital business transformation is at its peak, Algotech has created business portfolio diversification strategy as a response to modern-day market challenges. The focus of Algotech’s business orientation will be directed towards the communication process digitalization, business process automation, and implementation of other advanced solutions that enable a better communication and sales channel integration.
Changes in the business environment and application of the latest technologies, which digitalization as a concept considers, are exceptionally quick and complex and present a challenge and financial burden if the right decisions aren’t made. Therefore, our goal is to improve the customer satisfaction and loyalty that can be achieved through professional provision of business services and continuous employee education, as well as through the adoption of the corporate culture that is based on customer needs and satisfaction.

Algotech has several certificates of compliance with ISO standards: ISO 9001, ISO 14001, ISO 18001, ISO 27001.

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