Request for Proposals Service Provider: Development of comprehensive database and online platform that represents BPO/ITO sector job profiles, necessary qualifications and available employment/employers in collaboration with the public employment services (PES)
Asocijacija biznis servis lidera (The Association of Business Service Leaders), hereinafter ABSL,
Request for Proposals
Service Provider: Development of comprehensive database and online platform that represents BPO/ITO sector job profiles, necessary qualifications and available employment/employers in collaboration with the public employment services (PES).
- Background
Asocijacija Biznis Servis Lidera (The Association of Business Service Leaders – ABSL), hereinafter referred to as ABSL, is a leading organization in Bosnia and Herzegovina representing the business services sector, gathering high-profile companies that conduct business in the areas of Shared Services Centre (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), and Research and Development (R&D). ABSL is a distinguished organization dedicated to cultivating a competitive business services industry in Bosnia and Herzegovina.
ABSL, in partnership with RECONOMY Program, aims to develop the business services sector by bridging the skills gap and facilitating labor market matching between job seekers and employers.
- Requirements
2.1 Technical Requirements
Technical Requirements should consider Terms of Reference for “ Service Provider: Development of comprehensive database and online platform that represents BPO/ITO sector job profiles, necessary qualifications and available employment/employers in collaboration with the public employment services (PES).” and other provisions to this Request.
2.2 Language/s: ENGLISH
- Eligibility for participation
3.1 Eligible Applicants
Participation is open to all relevant service providers from Bosnia and Herzegovina, that are eligible per selection criteria.
- Selection Criteria
The eligible applicants meeting the following criteria are invited to submit a proposal:
- Proven experience of at least 5 years in successfully planning, developing and testing online platforms, websites and similar;
- Proven experience at least 5 years in successfully implementing multistakeholder projects;
- Proven track record of at least 5 years on reporting platform/website success (users, traffic, engagement) with an emphasis on reporting to international projects/organizations.
- Application Procedure
5.1 Documents to be submitted:
Proposals should include the following documents:
- Cover letter explaining the references and qualifications and why the company is best for the job and confirmation of availability on the requested dates.
- Registration number (ID number)
- Technical proposal (as described in ToR)
- Financial proposal (as described in ToR)
Note: All the above-listed documents are mandatory for submission. If any of these documents are not presented, the proposal will not be qualified for the evaluation process.
- Submission of Proposals
Proposals should be submitted to info@absl.ba by 12 May, 2025 COB.
- Evaluation
Proposals shall be evaluated on the basis of their completeness, compliance, and responsiveness to the Terms of Reference and other provisions of this Request for Proposals.
6.1 Awarding Criteria
Proposals shall be evaluated based on the Best price – Quality ratio criteria as follows:
- Quality of Qualification – 80%
B: Financial offer – 20%
6.2 Evaluation Grid
A. Technical Proposal Evaluation Criteria | Max Points (80) | |
A1 | Proven experience of at least 5 years in successfully planning, developing and testing online platforms, websites and similar. At least three (and up to five) relevant references (examples of work) from previous clients for relevant experience and successful project outcomes. | 30 |
A2 | Quality of proposal – how the service provider proposes to deliver scope of work. | 30 |
A3 | Qualifications and Professional Experience of the Key Professional staff assigned to fulfill the required service (provide CVs and/or references). | 20 |
B. Financial Proposal Evaluation Criteria | Max Points (20) | |
B1 | Financial proposal is well-aligned with the regional/local rates and quality of technical proposal in relation to financial proposal. | 20 |
- Further Information
Any clarifications with respect to this Request for Proposals shall be sent to the email addresses presented here in above no later than 5 working days before the closing date for submissions.
The applicants can expect to receive information about the decision on their proposals at latest by mid-May 2025.
What are the key findings from these two inspirations-fueled days? See them below ⬇️
#Europe cannot afford to act in isolation. The future lies in partnerships, both within and outside the continent. At the same time, regional resilience is key. With geopolitical tensions rising, investors are prioritizing reliable jurisdictions and stable ecosystems. Europe must step up with a unified voice, offering both certainty and innovation.
#Talent is key. As fertility rates decline and the talent pool shrinks, attracting, retaining, and upskilling people has never been more critical. Europe remains a magnet for talent worldwide due to its stability, but we must shift towards project-based and outcome-focused teaching to prepare a workforce ready to adapt, as well as invest in lifelong learning for both technical and soft skills, ensuring teams are agile and future-proof.
#Technology, particularly AI, is transforming the sector. While some fear it will reduce demand for traditional services, the consensus is that AI is an enabler, not a replacement. It’s about creating new roles, improving decision-making, and unlocking opportunities we couldn’t imagine before.
#Transformation is a strategic imperative for the business services sector. As global, social and technological disruption accelerates, organizations must focus on evolving their value propositions. Encouraging a mindset of continuous reinvention by embracing change as an opportunity rather than a risk.